SHIPPING INFORMATION

Yes, we provide free shipping on orders with a minimum value of $100. Orders that cost less than $100 will have a shipping fee of $10.00. For international shipping and expedited services, the shipping costs will be calculated based on the customer’s shipping address.

Monday-Friday Orders: If you place an order Monday through Friday, we will process it immediately! Our team is so efficient that most orders are processed within 12 hours. This means you don’t have to wait long for your beautiful jewelry to arrive at your door.

Weekend Orders: For weekend shoppers, don’t worry! We will still process your order in a timely manner, but due to our team’s limited hours on Saturdays and Sundays, it may take up to 24-48 hours for your order to be ready. Just think of it as a little extra time for us to make sure everything is perfect before we send it to you.

If there are any other questions, you can contact our customer service or WhatsApp: +86 19359380820

Once you’ve finalized your purchase, keep an eye on your inbox! You’ll promptly receive an order confirmation email that includes all the necessary shipping details. Inside that email, you’ll find your unique tracking number.
If you have accidentally deleted the relevant email, please click here for your order information.

Unfortunately, our delivery service is restricted to residential and commercial addresses only.

PAYMENT INFORMATION

Please contact us via email “tanglw525@gmail.com” or wahtsapp “” within 14 days of receiving your order, including your order number and reason for refund. Once approved, the refund will be processed within 3 – 5 business days.

您可以联系我们的客服或通过 WhatsApp：+86 19359380820 申请退款或更换产品。

We accept major credit cards, Paypal.

Please note that we do not accept checks, cash, COD, or money orders.

Yes, we use SSL encryption technology to ensure secure transactions. All payment information is kept confidential.

Orders are confirmed immediately after successful payment. If you don’t receive a confirmation email, please contact customer service:
Email:tanglw525@gmail.com
Whatsapp:+86 19359380820

REFUND INFORMATION

Please contact us via email :tanglw525@gmail.com or wahtsapp :+86 19359380820 within 30 days of receiving your order, including your order number and reason for refund. Once approved, the refund will be processed within 3 – 5 business days.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Jewelry with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and it will be automatically applied to your credit card or original payment method and is expected to arrive in 3 – 5 business days, depending on the processing speed of the payment provider.

RETURN & EXCHANGE INFORMATION

Contact customer service within 30 days to get the return address. Items must be unused, in original packaging with tags attached. Exchanges are subject to stock availability; if out of stock, a refund will be issued.

We cover return shipping for defective items. For returns due to personal reasons, the customer is responsible for shipping costs.

Once we receive and inspect the returned item, the replacement will be shipped within 2 – 3 business days.

Thank you so much for choosing FLOW&ENERGY! We know that sometimes, even with the best intentions, a piece of jewelry might not be the perfect fit for you. That’s why we’ve made our return process as stress – free as possible. If you’re not completely satisfied with your purchase, don’t worry! You can return any unworn and unaltered jewelry within 30 days of buying it, no explanation needed. Just make sure the item is in its original condition and comes back in the original packaging it arrived in. Our goal is to make sure you’re happy with your shopping experience, and this return policy is all about giving you peace of mind when you shop with us.

SHOPPING & DISCOUNT INFORMATION

You can get 15% discount for your first registration! Or follow us on our social media accounts (Facebook, Instagram, etc.) where we will occasionally post flash sales, discount coupons, sale items, limited time new product specials, and more.

Only one discount code can be used per order, and it cannot be combined with other offers.

Real – time stock information is shown on each product page. If it says “Low Stock”, we recommend placing your order soon.

Orders are processed promptly on our end. During weekdays, we typically complete the processing within 12hours. On weekends, though, it might take up to 24-48 hours. Should you need to cancel an order, kindly send an email to tanglw525@gmail.com right away. Make sure the subject line reads “CANCEL ORDER: [Your Name – Order Confirmation Number]”.

The earlier you reach out, the higher the likelihood we can fulfill your cancellation request.