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Thank you so much for choosing FLOW&ENERGY! We know that sometimes, even with the best intentions, a piece of jewelry might not be the perfect fit for you. That’s why we’ve made our return process as stress - free as possible. If you’re not completely satisfied with your purchase, don’t worry! You can return any unworn and unaltered jewelry within 30 days of buying it, no explanation needed. Just make sure the item is in its original condition and comes back in the original packaging it arrived in. Our goal is to make sure you’re happy with your shopping experience, and this return policy is all about giving you peace of mind when you shop with us.

Once you've finalized your purchase, keep an eye on your inbox! You’ll promptly receive an order confirmation email that includes all the necessary shipping details. Inside that email, you’ll find your unique tracking number.
If you have accidentally deleted the relevant email, please click here for your order information.

Monday-Friday Orders: If you place an order Monday through Friday, we will process it immediately! Our team is so efficient that most orders are processed within 12 hours. This means you don't have to wait long for your beautiful jewelry to arrive at your door.

Weekend Orders: For weekend shoppers, don't worry! We will still process your order in a timely manner, but due to our team's limited hours on Saturdays and Sundays, it may take up to 24-48 hours for your order to be ready. Just think of it as a little extra time for us to make sure everything is perfect before we send it to you.

If there are any other questions, you can contact our customer service or WhatsApp: +86 19359380820

We accept major credit cards, Paypal.

Please note that we do not accept checks, cash, COD, or money orders.

Unfortunately, our delivery service is restricted to residential and commercial addresses only.

Yes, we provide free shipping on orders with a minimum value of $100. Orders that cost less than $100 will have a shipping fee of $10.00. For international shipping and expedited services, the shipping costs will be calculated based on the customer's shipping address.

Orders are processed promptly on our end. During weekdays, we typically complete the processing within 12hours. On weekends, though, it might take up to 24-48 hours. Should you need to cancel an order, kindly send an email to tanglw525@gmail.com right away. Make sure the subject line reads "CANCEL ORDER: [Your Name – Order Confirmation Number]".
The earlier you reach out, the higher the likelihood we can fulfill your cancellation request.

You can get 15% discount for your first registration! Or follow us on our social media accounts (Facebook, Instagram, etc.) where we will occasionally post flash sales, discount coupons, sale items, limited time new product specials, and more.